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Terms & Conditions

Class Reservation Policy: Classes are posted 30 days in advance and are available for sign up online. We highly recommend online reservations for classes, as it is the most convenient method for reserving and will guarantee you a spot.

All reservations and appointments will be provided to the client based on the days purchased, on the days agreed to by the online registration.

All customers and visitors to www.myfavouritetrainer.com (the “Website”) are subject to My Favourite Trainer’s (“MFT’s”) Terms and Conditions as expressed below.

MFT’s Terms and Conditions were developed to ensure that our customers are using our facilities and services with due regard to their rights and the rights of other users, and in conformity with MFT’s standard and current procedures, rules, regulations and requirements. By accessing, browsing and/or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree, do not use this Website.

We look forward to working with you and helping you achieve your fitness goals. To help us provide a professional, motivating and enjoyable experience for you and all our clients, please read through the terms and conditions of Personal Training with My Favourite Trainer. If you have any questions do not hesitate to contact info@myfavouritetrainer or speak to your trainer.

  • Payment: All payments for personal training sessions are to be made in advance. Package renewals are due at the last session of the current package.
  • Rescheduling appointments: We understand that sometimes you may need to reschedule an appointment. We will do our best to accommodate your request. If your trainer is unable to find an alternative time, and your request is placed less than 24 hours prior to the appointment, you will be charged for the appointment (except under special circumstances or in case of emergency).
  • Group training: If a member of the group cancels or misses an appointment that group member will forfeit that session regardless of any prior notice given.
  • Cancelling or missing an appointment: If you miss a scheduled appointment or cancel with less than 24 hours notice, you will be charged for the scheduled training session (except under special circumstances or in case of emergency).
  • Trainer cancellation or missing an appointment: In the event of unexpected absence, your trainer will contact you as soon as possible. If you’re trainer is absent due to a case of an emergency you will be contacted by the Personal Training Manager to explain the situation and reschedule the session with no penalty to us.
  • Client holidays and absences: We request 7 days advance notice be given of any prolonged training absences.
  • Trainer holidays and absences: Your trainer will provide you with at least 14 days notice for any prolonged trainer absences. Your trainer will discuss alternative personal training arrangements with you.
  • Health concerns: You must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns.
  • Medical freeze option: If you become ill or injured and have been advised by your doctor to temporarily discontinue training, you may freeze any remaining sessions for a period up to 3 months.
  • Refunds: You are allowed 2 sessions to ensure your satisfaction with our service. If, after these 2 sessions you are dissatisfied with your training for any reason you are entitled to a full refund on the two sessions. The remaining sessions are not refundable but do not expire and may be transferred to another recipient.
  • Terms and Conditions: The terms and conditions stated herein will automatically be carried over to your new sessions upon expiry of the current package without the need for a new agreement to be signed and dated.
  • Liability: You accept that participating in exercise has a risk of causing injury, both minor and potentially major

You will in no way hold MyFavouriteTrainer.com or your trainer liable for any injuries or illness sustained. You also agree that you have no undisclosed injury or illness that may affect your ability to undertake rigorous exercise and to the best of your knowledge you are ready and able to undertake this exercise program.