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Private Policy

Commitment to Data Security
Your personal identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

My Favourite Trainer  will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

 

Refund / Cancellation Policy
Services

  • Personal Training
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it may be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
    • Any sessions missed with less than 24 hours notification are forfeited.
    • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
    • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
      • Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  • Registered Programs
    • Pre-paid classes are refundable
    • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
      • NOTES: Service credits are valid for 60 days only!
    • If we are notified after your session begins, we can only give you a credit towards another program. This credit is transferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
  • Individual Classes
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it may be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed (space permitting).
    • Any classes missed without 24 hours notification are forfeited.
    • If you have not already paid for the class, your account/card will be charged for the full amount of the session.
  • Products
  • Fitness Equipment and Accessories
    • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
    • Products which are defective or damaged upon arrival may be returned immediately for exchange.
    • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
    • Customers are responsible for all shipping charges on exchanges or refunds.
    • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product
    • Books, DVD’s, Posters
    • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
    • Products which are defective or damaged upon arrival may be returned immediately for exchange.
    • Customers are responsible for all shipping charges on exchanges or refunds.
    • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product.